You Don’t Have a Script for Death – Get One!Nikki Bush2020-07-02T13:36:37+02:00
To be better able to help clients and customers with the wrapping up of a life.
Media personality, speaker and best-selling author, Nikki Bush has been at the sharp end of financial and legal service providers, as well as call centre operators, after tragically losing her husband in a home invasion in late 2017. Wrapping up a life is something everyone will have to do at some stage and. Nikki’s recounting of her experiences shines a light on customer service, or lack thereof, and the very limited understanding service providers have of how to deal with traumatised and grief-stricken clients.
Nikki will share:
How loss and trauma impacted:
Challenges she has faced legally, financially and practically
Some good customer service experiences
Some not so good customer service experiences
Understanding traumatised clients and why you need to change your response
How she advises other people on how to be ‘mission-ready’ for when a ‘what if’ moment strikes
Talk Length: 45 – 60 mins to fit in with your event Talk Type: Keynote Audience: Financial, wealth and legal service providers and call centre owners/managers
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